Assessment
The need, appropriate professional, proposed tasks and schedule are clarified first.
Payment guidance
Assessment first. Written plan and invoice before payment.
Serene does not request card, mobile-money or bank information in an initial website form.
Written quotation
Review the scope, price, timing and any terms before agreeing to care.
Verified invoice
Pay only using the method shown on an official invoice. Independently confirm unexpected changes.
Stay alert
Pause if a payment request feels different
- Confirm any new account or phone number through 0703 862 025.
- Check that the invoice matches the care plan and agreed dates.
- Do not send PINs, passwords or one-time security codes.
- Keep the invoice and payment confirmation for your records.