First conversation
We ask who needs support, where in Eldoret they live, the broad care need and the best contact. The initial form does not request medical history.
How care works
A clear path from concern to the right support
Understand each decision, meet the proposed professional and approve the written plan before care begins.
Care assessment
With consent, we explore daily routines, goals, mobility, home safety, clinical instructions, communication preferences and family involvement.
Written plan and quotation
You receive the proposed tasks, professional role, schedule, boundaries, review plan and cost. Ask questions before agreeing.
Professional introduction
Meet the proposed professional and understand their role, verified credentials, supervision and back-up arrangements.
Start, communicate and review
Care begins against the agreed plan. Updates follow the client’s consent and the plan is reviewed when needs change.
Understanding cost
What shapes a home-care quotation?
Serene does not use one price for every situation. Cost depends on the role required, visit length and frequency, timing, location, continuity needs and any specialist supervision.
- No payment information in the initial form
- Written scope and quotation before care starts
- Changes discussed before they affect ongoing cost
Leaving hospital
Plan the first days at home before discharge
Contacting Serene early gives the family time to understand instructions, prepare the home and arrange the right role.
Important: Home care does not replace medical follow-up or emergency treatment.
Hospital-discharge checklist
- Written discharge summary and follow-up instructions
- Current medicines list and who is responsible for each task
- Mobility, transfer and fall-risk guidance
- Wound, equipment or therapy instructions, if applicable
- Warning signs and the clinician or facility to contact
- Consent for relevant information to be shared with the care team
Ready for the first step?
Book a care assessment
Share only the basics. A coordinator will follow up immediately to understand the next step.